My wee daughter received a Baby Alive for Christmas. A very generous Santa Claus came through as promised and there, on Christmas morning, was the doll she'd coveted for months. It talks, pees AND poos (and that's the really important part here). To my 3 year old? That was the coolest part of it all.
Fast forward to April, just 4 months after Christmas, "Bracelet" is very much loved and nowhere near shoved away in a dark corner. No, this doll is played with just about every day. Yet suddenly, and quite out of the blue, Bracelet lost her appetite and my wee one and her beautiful nanny are dealing with Baby Alive vomit rather than poo. She will no longer swallow her food. Tragedy has fallen.
I pulled out the instruction manual and read what little they provided on 'in case it no longer eats.' I attempted that fix to no avail and then went on Hasbro's site. I found no help there either, so I wrote customer service explaining we'd just purchased the doll at Christmas, had been following all the directions to a tee (the truth) and yet? No eating (and worse, of course, no pooing).
Hasbro wrote back (in and of itself a miracle in this age of poor customer service) and said they no longer made that model nor did they have replacement parts for it. They said they would send us something of equal value instead. I was happily shocked right there, and figured they'd send a lesser model (read: doesn't poo) or a coupon.
Less than a week later FedEx rang the bell and there, on the doorstep, was a brand new Baby Alive. It wasn't the exact same as Bracelet, who is an African-American child, but it was a fully functioning Baby Alive. All is saved in our world.
And Hasbro? They've got a couple of huge fans now.
No comments:
Post a Comment